Terms of Service

Platform overview

Alimentor provides AI-powered nutrition planning software designed for healthcare professionals, registered dietitians, and nutrition specialists to create personalized meal plans and track patient progress.

Core features

• • AI-generated meal plans and nutritional recommendations
• • Patient management tool

Professional requirements

Our services are intended for qualified healthcare professionals, including registered dietitians, nutritionists, physicians, and other licensed practitioners authorized to provide nutritional guidance.

Account responsibilities

• • Provide accurate and current professional credentials
• • Maintain the security of your account credentials
• • Notify us immediately of any unauthorized access
• • Ensure compliance with applicable professional standards

Permitted uses

• • Creating meal plans for your patients or clients
• • Tracking patient progress and outcomes
• • Generating reports for professional purposes
• • Collaborating with other healthcare professionals

Prohibited activities

• • Using the platform for non-professional purposes
• • Sharing account credentials with unauthorized users
• • Attempting to reverse engineer or copy our algorithms
• • Uploading malicious code or conducting security attacks
• • Violating any applicable laws or regulations

Professional judgment

Our platform provides tools and recommendations to assist your professional practice. You remain solely responsible for all clinical decisions, patient care, and the appropriateness of any recommendations made to your patients.

Medical disclaimer

Alimentor is not a medical device and does not provide medical advice. Our AI-generated recommendations are tools to support your professional judgment, not replace it. Always consider individual patient needs, medical history, and contraindications.

No professional or fiduciary relationship

Use of the platform does not create a doctor-patient, dietitian-patient, fiduciary, or other professional relationship between Alimentor and any user, patient, or third party. Alimentor does not assume any duty of care, professional obligation, or responsibility for patient outcomes, treatment decisions, or clinical results arising from use of the platform.

AI limitations and use disclaimer

You acknowledge and agree that Alimentor's AI-powered features generate outputs based on probabilistic models and available data, which may be incomplete, inaccurate, outdated, or biased. AI-generated recommendations are not guaranteed to be correct, clinically appropriate, or compliant with current medical, nutritional, or regulatory standards.

AI model changes and evolution

You acknowledge that Alimentor’s AI models, algorithms, and underlying technologies may be updated, modified, replaced, or improved over time. As a result, AI-generated outputs may change in behavior, format, recommendations, or results. Alimentor does not guarantee consistency or repeatability of AI outputs across time, versions, or model updates.

Subscription plans

We offer various subscription plans with different features and usage limits. Subscription fees are billed in advance on a monthly or annual basis, as selected.

Payment terms

• • Payments are due in advance for each billing period
• • Failed payments may result in service suspension
• • Price changes will be communicated 30 days in advance
• • Except where required by law, subscription fees are non-refundable.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Your data

You retain ownership of all patient data and content you input into our platform. We process this data solely to provide our services and in accordance with our Privacy Policy.

Data security

We implement industry-standard security measures to protect your data, including encryption and access controls.

Our rights

Alimentor owns all rights, title, and interest in our platform, including software, algorithms, AI models, trademarks, and proprietary methodologies. These are protected by intellectual property laws.

License grant

We grant you a limited, non-exclusive, non-transferable license to use our platform during your subscription period, subject to these Terms.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of our platform, nor may you reverse engineer or attempt to extract our source code or algorithms.

Uptime commitment

We strive to maintain 99.9% uptime for our platform, excluding scheduled maintenance and circumstances beyond our control.

Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without prior notice when necessary for security or stability.

Support

Support is provided according to your subscription plan. Professional plan subscribers receive priority email support with faster response times.

Force majeure

Alimentor shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, internet or cloud service failures, power outages, governmental actions, or failures of third-party service providers.

Service disclaimer

Our platform is provided "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or meet your specific requirements.

Data accuracy disclaimer

Alimentor does not warrant or guarantee the accuracy, completeness, or reliability of nutritional data, food databases, calculations, third-party integrations, patient-reported information, or user-entered content. All outputs are dependent on the data provided and should be independently verified before use in any professional or clinical context.

Third-party services disclaimer

The platform may integrate with or rely on third-party services, APIs, data providers, payment processors, or external platforms. Alimentor does not control and is not responsible for the availability, accuracy, performance, security, or reliability of any third-party services. Any use of third-party services is at your own risk and subject to the terms and policies of those third parties.

Liability limits

To the maximum extent permitted by law, our total liability for any claims arising from your use of our platform shall not exceed the amount you paid us in the twelve months preceding the claim.

Professional responsibility

You acknowledge that you are solely responsible for your professional practice, patient care decisions, and compliance with applicable healthcare regulations.

Termination by you

You may terminate your account at any time by canceling your subscription through your account settings or contacting our support team.

Termination by us

We may suspend or terminate your account for violations of these Terms, non-payment, or if we reasonably believe your use poses a risk to our platform or other users.

Effect of termination

Upon termination, your access to the platform will cease.

Data retention after termination

Upon termination or expiration of your account, Alimentor may retain your data for a limited period as required to comply with legal, regulatory, accounting, or security obligations. After such period, data will be deleted or anonymized in accordance with our data retention policies, except where continued retention is required by law or contractual obligations such as a Business Associate Agreement.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Arbitration

Any disputes arising from these terms or your use of our platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Delaware, USA, or remotely at our discretion.

Class action waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

The failure of Alimentor to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under them without Alimentor’s prior written consent. Alimentor may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.